An Organization That Put The Customers At The Heart Of Its...

Recently, CXP conducted a survey to get the view of the employees about MBPS being an organization that put the customers at the heart of its operations. Here is a chart showing the Oct 14 vs. Sep 29 results. A month after the launch of CXP Sharepoint Site, only 65 people responded with 43 or 66% says that MBPS completely put the customers at the heart of its operations; 19 or 29% partially agreed with the statement; while 3 or 5% responded negatively. Interestingly, it only took 10 business days to increase the number of respondents into 264 on Oct 14 with 214 (81%); 45 (17%); and 5 (2%) responded yes completely, yes partially, and no respectively. The difference is 599% greater than the Sep 29 results! That is a huge number of responses from MBPS staff in a very short period of time! I can only think of one reason for that which is the Customer Experience Week. Last October 5-9, CXP held a Customer Experience Week in both Manila and Cebu sites. The said week is a jam pack of exciting activities to uphold customer service and honor and recognize our everyday heroes who serve and support our customers’ everyday. The week started with a recognition day promoting the applaud site. This was followed by a poster making contest with the theme of identifying â€Å"Who we are and what we do†. Then on the third day, a team photo contest was held in Manila site and a Dubsmash contest in Cebu. Before the Superhero fashion show and the Mr. and Ms. Everyday Heroes contest on theShow MoreRelatedSouthwest Airlines : Economic Challenges And Depression Essay1639 Words   |  7 Pagesleading U.S. low cost airlines that was established by Herb Kelleher and started operations in 1971 with only three Boeing 737aircrafts, and they served only three cities in Texas. After Southwest Airlines acquired AirTran Airways in 2011, it began its internation al services to three Caribbean destinations which includes Aruba, Bahamas and Jamaica. 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